Returns & Exchanges
At Ten Thousand Villages, we want you to love your handcrafted treasures. If you are not completely satisfied, you may return your items within 30 days of purchase for a full refund or exchange.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack with Care
Securely pack the items in their original packaging, ensuring fragile artisan goods are well-protected to prevent damage during transit.
Label and Ship
Print your prepaid shipping label, attach it to the exterior of your package, and drop it off at any authorized shipping location.
Receive Your Refund
Once our team receives and inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing